DOCUMENT 1 — MERCHANT AGREEMENT (SUPPLIER TERMS)

Use this as the REQUIRED “I agree” checkbox at merchant registration.
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Last updated: 4 February 2026
Operator: At Trade Price Trading Ltd (“ATP”, “we”, “us”)
Merchant: The registering supplier business (“you”, “Merchant”)

1. Acceptance and Scope

1.1 By creating a merchant account, submitting a quote, or otherwise using merchant features on bids.attradeprice.co.uk, you agree to be bound by this Merchant Agreement.
1.2 This Agreement applies to all platform activity including quote requests, quotes, orders, communications, and fulfilment coordination.

2. Definitions

2.1 Customer: a person or business requesting pricing or placing an order through the Platform.
2.2 Materials: goods and related supply items you quote and supply (including building materials, aggregates, products, and ancillaries).
2.3 Quote Request: a request for pricing generated through the Platform.
2.4 Quote: your submitted price and any delivery/lead time information you provide.
2.5 Order: a Customer’s acceptance of a Quote and payment through the Platform.
2.6 Merchant Price: your submitted price (excluding any ATP customer fees/commission).
2.7 Merchant Terms: your own terms and policies (T&Cs, delivery conditions, returns, exclusions) uploaded to the Platform and/or provided with a Quote.
2.8 Platform: bids.attradeprice.co.uk and related services operated by ATP.

3. Platform Role and Legal Position (ATP is not the seller)

3.1 ATP operates a procurement and payment facilitation platform.
3.2 You are the supplier of record for all Materials you quote and supply.
3.3 ATP is not the seller, reseller, manufacturer, packer, or distributor of Materials unless ATP expressly agrees otherwise in writing for a specific transaction.
3.4 The contract for supply of Materials is formed between you and the Customer, governed by your Merchant Terms and applicable law.

4. Your Responsibilities

4.1 You must provide accurate business, trading, and bank details and keep them up to date.
4.2 You must ensure Quotes are clear and reflect what you intend to supply (pack sizes, grades/specifications, lead times, delivery/collection constraints, exclusions).
4.3 You must comply with all applicable laws and standards relating to the sale and supply of Materials.
4.4 You must treat Customers professionally and communicate promptly via the Platform channel where possible.

5. Your Merchant Terms (T&Cs / Delivery / Returns)

5.1 You are responsible for uploading and maintaining your Merchant Terms.
5.2 Your Merchant Terms must be lawful, fair, and clearly written, including (where applicable):

  • delivery areas and access requirements

  • delivery charges (if any) and unloading limitations

  • lead times and cut-off times

  • cancellation rules and restocking/abort fees (if any)

  • returns policy and non-returnable items

  • procedure and time limits for damage/shortage claims
    5.3 Your Merchant Terms apply to the supply contract between you and the Customer.

6. Pricing Confidentiality and Fair Competition

6.1 Your pricing is treated as confidential and is visible only to the requesting Customer and ATP for platform operation.
6.2 ATP will not publish your Merchant Price publicly or share it with competing merchants.
6.3 You must not attempt to access, infer, or obtain competitor pricing via misuse of the Platform.

7. Payment Model (Merchant-friendly)

7.1 Customers pay ATP when placing an Order.
7.2 ATP charges its commission/service fee to the Customer, not to you, unless a separate written agreement states otherwise.
7.3 ATP will pay you the Merchant Price before Materials are released for collection or delivery, subject only to reasonable fraud prevention and payment processor checks.
7.4 Where a payment is held for verification, ATP will notify you as soon as reasonably practicable.

8. Orders, Fulfilment, Delivery and Collection

8.1 Delivery/collection is performed by you (or your nominated carrier) and governed by your Merchant Terms and the Order details.
8.2 Customers are responsible for providing correct delivery details and safe/legal site access.
8.3 Failed delivery due to Customer/site issues (no access, no safe unloading, no attendance) is handled under your Merchant Terms (e.g., abort fees, redelivery charges).

9. Cancellations (before and after Order)

9.1 Before an Order is paid, there is no binding supply contract and you are not obliged to supply.
9.2 After an Order is paid, cancellation rights are governed by:

  • your Merchant Terms, and

  • applicable law (including consumer statutory rights where relevant).
    9.3 You may refuse cancellation once picking, preparation, dispatch, manufacture, mixing, or cutting has started, subject to law and your Merchant Terms.

10. Damaged, Missing or Incorrect Materials; Returns

10.1 You are responsible for handling claims for damaged, missing, or incorrect Materials in line with your Merchant Terms and applicable law.
10.2 You must provide a reasonable process for Customers to report issues and provide evidence.
10.3 Returns are governed by your Merchant Terms and applicable law.
10.4 ATP may assist communication, evidence collection, and coordination, but ATP does not assume liability for the Materials.

11. Messaging and Communication

11.1 Once an Order is placed, the Platform provides a messaging channel between you and the Customer for fulfilment coordination.
11.2 You agree not to misuse Customer information and to comply with data protection law.

12. Disputes and Refund Handling (balanced and protective)

12.1 Primary resolution is between Merchant and Customer under your Merchant Terms.
12.2 ATP may facilitate communications, request evidence, and help move disputes to resolution.
12.3 ATP will not force a refund of the Merchant Price unless:
(a) you agree to the refund, or
(b) ATP is required by law/payment processor rules to issue a refund, or
(c) fraud is evidenced.
12.4 Where a refund is agreed or required, ATP may process the refund to the Customer and recover the refunded Merchant Price from you only to the extent that the refund relates to supply issues within your control.

13. Platform Safeguards, Suspension and Removal

13.1 ATP may suspend or remove your account where reasonably necessary to protect Customers, prevent fraud, or maintain platform integrity.
13.2 ATP may investigate repeated substantiated issues (non-delivery, misrepresentation, unsafe delivery conduct, recurring quality disputes).

14. Indemnity (protecting ATP from being the fallback)

14.1 You indemnify ATP against claims, losses, costs, and liabilities arising from or connected to:

  • defective, unsafe, or non-compliant Materials supplied by you

  • misdescription or substitution without Customer agreement

  • breach of your Merchant Terms

  • delivery/collection failures or site incidents caused by you/your carriers

  • your unlawful acts or omissions
    14.2 This indemnity applies to the fullest extent permitted by law.

15. Limitation of Liability (ATP)

15.1 Nothing excludes liability for death/personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
15.2 Subject to 15.1, ATP is not liable for: indirect loss, loss of profit, loss of business, or losses caused by Materials you supply.
15.3 Subject to law, ATP’s total aggregate liability in connection with the Platform in any 12-month period is limited to the platform fees/commission actually received by ATP from Orders connected to the claim.

16. Non-Exclusivity

16.1 This Agreement is non-exclusive. You may trade elsewhere and set prices independently.

17. Changes to this Agreement

17.1 ATP may update this Agreement for legal, security, or operational reasons. Material changes will be notified and may require re-acceptance.

18. Governing Law

18.1 This Agreement is governed by the laws of England and Wales and disputes are subject to the courts of England and Wales (except where mandatory consumer law requires otherwise).